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Talking About Treatment Costs
Question: How important is it for the doctor to talk about the cost when presenting a treatment plan? Answer: Believe it or not – extremely important. And I’ll give you warning ahead of time – my...
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Collections and Productivity Problems?
Question: My office isn’t doing very well. I have a number of productivity problems: personnel issues, lack of efficiency, and not enough new patients. Collections were also down this past year...
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Scheduling Problems?
Question: My schedule is out of control. We have policy on how it is supposed to be done (i.e. block scheduling, etc.), but it is not happening, and I still have good and bad days. Any advice? Answer:...
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Executive Skill from MGE Management Experts, Inc.
Rather than starting with a question this week. I thought I’d post a copy of an article I wrote on the subject of Executive Skill. I hope you enjoy and feel free to share any feedback. Best, Sabri...
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Prospective Employee Interviews
Question: When I interview people for positions in my office, they often sound good in the interview, but after I hire them they don’t get their job done. What should I do about this? Answer: I get...
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Grading Employee Performance
Question: How can you tell if an employee is a good fit for your office? How do you judge employee performance? For that matter, is there a specific criterion you should use when deciding who to...
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Appointment Scheduling Gaps
Question: I have too many holes in my schedule. How can I remedy this? Answer: To answer your question, let’s look at why you might have appointment scheduling gaps. Many dentists assume that their...
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Is it My Location?
Question: My practice is not doing so well. I think it is my location? Any advice? Answer: I have not seen your office, but, unless you are somewhere in the Yukon with only 100 people living in a fifty...
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Practice Management – Implementation Problems?
Question: I’ve done quite a few practice management courses, and have worked with a number of consultants. The information seems great, but we never seem to implement anything. Any ideas? Answer:...
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Dental Practice Management: Schedule Emptying Out?
Question: Our production has dropped off recently and we just can’t seem to keep the schedule full. Any ideas? Answer:That’s a tough situation—and unfortunately not all too uncommon. While it would be...
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Three Questions: Dental Insurance, Retirement and Office Managers!
Q: I hate the write-offs that come with PPOs, but I need the patients. What do you recommend? A: From an overhead standpoint, PPOs are often unworkable (because you’re writing off all your profit)....
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Four Questions About a “Cruise Control” Practice
This week’s Q & A focuses on questions regarding creating a “cruise control practice,” as we call it. This is a practice that runs efficiently and produces whether you (as the owner) are there or...
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Q&A With Sabri: Online Reviews, Scheduling and Staff Motivation
Q: Someone left a really unfair review online. What should I do about it? A: First off, realize this: a bad review isn’t the end of the world. That said, reviews are important and potential customers...
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Q & A: Implementation Issues & Overhead
Q: How do I find the time to implement the administrative systems I’m learning at MGE? When doctors tell me they “don’t have time,” what’s actually happening is that they’ve made time to wear their...
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